High Capacity Magazines
Some states have restrictions on the number of rounds a magazine can hold. If you live in a state with magazine restrictions please select a low capacity alternative. If you do select a magazine that is not legal in your state it will be replaced with a legal capacity mag to your shipping state. If you are a member of law enforcement or hold a hi-capacity permit please contact us with that information so that your order is not delayed.
Shipping Policy
Rock Slide USA will ship all credit card orders to the billing address due to increased fraud, if you are unable to receive this order at your billing address please contact us to discuss other payment methods. Rock Slide USA is not responsible for any packages once they leave the warehouse, Rock Slide USA recommends the use of shipping insurance. Shipping times may vary depending on order volume and market conditions but we strive to fill every order as quickly as possible. If intimidate shipment is important to you consider taking advantage of our Quick Ship program. Shipping will be via USPS or UPS at our discretion unless special arrangements have been made.
Shipping Insurance
Please consider adding insurance to your order, Rock Slide USA cannot be liable for lost or damaged items shipped without insurance. Insured items are covered for replacement only, no cash refund. Damaged items must be returned before replacement can be provided. Items lost in shipping cannot be replaced until 30 days after the item last showed activity in tracking. Lost items cannot be replaced if the tracking shows delivered. If you are concerned about package theft after delivery please consider selecting the signature confirmation option at checkout. Insurance is provided by Rock Slide USA and is not associated with USPS, UPS or any other carrier.
Returns and Exchange Policy
Rock Slide USA is dedicated to customer satisfaction. We will strive to remedy any problems, but we ask that you contact us within 30 days if you are unhappy with your order. Unused returns in new condition, in the original packaging, are fully refundable for store credit within 30 days; less the shipping fees it costs Rock Slide USA to get the item to you. If you choose to return an item that was shipped to you free of charge, you will receive a credit for the item minus the appropriate shipping within 30 days. Returns must be received no later than 30 days from the date of purchase. After 30 days all returns will be at the discretion of Rock Slide USA. If you have any questions regarding our policies, contact us at [email protected]
Secure Orders Online
Orders placed on RockSlideUSA.com are completely secure and our customer information is kept private. All credit card and personal information provided to us is transmitted securely using the industry standard SSL encryption.
Privacy Policy
When you purchase or order a product from RockSlideUSA.com, or register on our website to receive catalogs, we will ask you to provide certain information about yourself, such as your name, shipping/billing address, telephone number, email address, credit card information. We will also maintain a record of your product purchases. In addition, we may need to contact you via phone or email to address questions or issues specific to your order. This information will be used to make our future marketing efforts more efficient. If you have further questions, please email us at [email protected]